Account & Data Deletion

You can delete your Healld account — and everything attached to it — at any time. This page describes exactly what happens, step by step.

1. Delete from inside the app (recommended)

1. Open Healld and go to Me → Settings → Account & data.
2. Tap Delete account.
3. Confirm by typing the requested confirmation text — deletion is deliberate, so a single mis-tap can't erase your history.

2. Or request deletion by email

If you can no longer access the app, email mobilebytesensei@gmail.com from the address linked to your account with the subject "Healld account deletion request". We will verify it's you and process the deletion on your behalf.

3. What happens after you confirm

• A 30-day grace period begins. Your account is scheduled for erasure, not deleted instantly — a safety window in case you change your mind on a hard day.
• You can cancel anytime in those 30 days simply by signing back in and choosing to keep your account.
• After 30 days, erasure is permanent. Your profile and all associated data are deleted from our active systems.

4. What gets deleted

Erasure covers all personal data linked to your account, including:

• your profile (email, display name, avatar, preferences);
• mood check-ins, stress logs, and mood factors;
• journal and gratitude entries;
• self-assessment answers and scores;
• sleep sessions and schedules;
• healing-journey progress, daily tasks, habits, and streaks;
• breathwork and mindful-hours activity;
• Healld Score history;
• your saved emergency contact;
• community posts, replies, and reactions.

Limited records may be retained where the law requires it (for example, to resolve a dispute), and backups are purged on a rolling cycle — see the Privacy Policy, Section 5.

5. Export your data first (optional)

Before deleting, you can request a copy of your data from Me → Settings → Account & data → Export my data. We'll prepare an export bundle and notify you when it's ready to download.

6. Deleting entries without deleting your account

You don't have to delete everything: individual journal entries, mood logs, habits, and posts can each be deleted from within the app, and are removed from active systems right away.

Questions?

Contact mobilebytesensei@gmail.com — we're required to respond within the period set by applicable law, and we try to be much faster than that.